CDCRF Ordered UPS Firm
Coimbatore District Consumer Disputes Redressal Forum (CDCRF) has ordered Kovai Power Control, selling uninterrupted power supply (UPS) systems, to pay Rs.7,400 towards the cost of the UPS and battery and Rs. 10,000 for mental agony and litigation cost of Rs. 1,000 to a complainant for deficiency in service. According to a release from Coimbatore Consumer Cause (CCC) president C.R. Rajkanth, CDCRF president S.A. Sree Ramulu passed the order while disposing a petition by CCC secretary K. Kathirmathiyon.The complainant had purchased an UPS with battery from Shri Rajan, Kovai Power Control, Kavundampalayam, on May 7, 2006 for Rs. 7,400. The seller had promised that it would work for a minimum of four hours and at least for three years. Mr. Rajan used to do the monthly maintenance of the system and collect charges for it.During July 2007 when the system stopped functioning, the complainant had the battery and the system serviced and re-installed.
Even then it did not work properly. He then sent a letter on October 22, 2007 to the company to rectify the defects. During the second week of November 2007, the system failed to work for even two minutes and the request for a standby system was not considered. The complainant had accused the seller that he had supplied a defective UPS and battery.The seller failed to receive court notices and appear in the court. The court decided the case ex-parte. On July 21 the forum ordered the company to pay the above compensation within a month from the date of the order.
