Seagate Offers Doorstep Pick-up Service
Seagate announced the introduction of its at-your-doorstep pick-up service for its products in the Indian market. This latest customer-care offering aims to strengthen the company s customer support in remote areas. Currently the service is offered through 43 SeaCare Centres across the country and provides speedy pick-up and delivery for in-warranty Seagate and Maxtor products from customers premises.All this at no additional cost to the customer. The Pick-up Process In order to avail of the doorstep service, customers have to call the toll-free SeaCare Centers (given below) and provide details of their Seagate products along with pick-up address. Customers are given call-IDs, which should be written on the top of the packed products, ready for the pickup service.Replacement drives are delivered in the same way.
The service has now been rolled out fully with added features that include online tracking and SMS notifications. Customers can log in to the web site and key in the call-ID to get the status of their replacement requests including the expected delivery date. A pre-delivery alert is also sent to the customer via SMS. According to Rajesh Khurana, Seagate's country manager (India and SAARC), this service initially started out on a pilot basis but received lots of positive feedback from customers living in smaller towns.
Retail Access Points Retail access points are located in cities such as Bhopal, Coimbatore, Dehradun, Jamshedpur, Kanpur, Ludhiana, Madurai, Mysore, Nagpur and Visakhapatnam. These access points help customers to browse and reference detailed information on Seagate products and avail themselves of trained service staff that can address their queries in person. SeaCare Center toll-free numbers: BSNL/MTNL Lines: 1-800-425-4535 Other Lines: 044-42015212
