Most advanced tech @ SPi's Coimbatore facility
SPi, a BPO provider, has invested in its Coimbatore facility to integrate speech recognition technology into its transcription platform (Chartnet). The new speech recognition technology now being used by its staff is considered to be the most advanced in the medical transcription industry, the company claims.SPi's Coimbatore staff provides customised transcription for all types of medical reports, office and clinic notes, referral letters and emergency documentation. SPi manages the necessary transcription and documentation processes on behalf of hospitals, clinics, etc, across the US and produces accurate, accessible and shareable medical information for its clients.The adoption of a speech recognition tool offers accuracy, productivity gains of 30 per cent to 50 per cent, faster turn around times and the ability to take on higher volumes of work, to SPi's clients. Employees who work with this new tool will be spending their time editing transcribed files generated by the technology rather than just transcribing the files. The technology also allows SPi to advance the careers of its medical language specialists.According to Srinivasan S.N., director, healthcare operations, India, SPi, "Our clients will derive enormous benefit from this new technology as content and formatting considerations are well addressed by it and because it integrates seamlessly into our platform and workflow."
